- W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Job ID:
J37926
Posted Date:
01/15/2020
Specialized Area:
Data Analyst
Job Title:
Data Analyst Developer
Location:
Los Angeles,CA
Duration:
10 Months
Domain Exposure:
Healthcare, Insurance, Telecom, Education, IT/Software
Work Authorization:
US Citizen, Green Card, OPT-EAD, CPT, H-1B,
H4-EAD, L2-EAD, GC-EADClient:
To Be Discussed Later
Employment Type:
W-2 (Consultant must be on our company payroll. C2C is not allowed)
Bench Recruiter:
JUANIT ADIXON
Job Description:
- To provide technical guidance and input to the management of Organization Network Call Center and to participate in fulfilling its mission on a day-to-day basis and over the long term.
- The Call Center Analyst is responsible for configuration, programming and administration of telephony and related systems.
- The Call Center Analyst works with the Call Center Director and Manager to develop call flows based on protocols provided by departments and clinics supported by the Call Center throughout the organization.
- The Analyst is responsible for analyzing these protocols/call flows and translating them into programming in the telephony and related systems to ensure that calls are routed correctly and appropriately.
- The Analyst is responsible for creating and maintaining statistical reports for the Call Center and the departments it supports.
- The Analyst works closely with IT Communications to design, implement, and maintain call handling flows as related to the ACD, PBX, and voicemail systems.
- Assists the Call Center Manager and Director as needed with various financial reporting responsibilities.
- Assists Call Center Supervisors with Web Directory administration as well as the administration of other peripheral systems as they related to Call Center operations.
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ARTIFINT TECHNOLOGIES is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ARTIFINT TECHNOLOGIES will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ARTIFINT TECHNOLOGIES require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract