- W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Job ID:
J36993
Posted Date:
05/02/2019
Specialized Area:
ms crm
Job Title:
Customer Service Advisor
Location:
Collierville,TN
Duration:
12 Months
Domain Exposure:
Manufacturing, IT/Software
Work Authorization:
US Citizen, Green Card, OPT-EAD, CPT, H-1B,
H4-EAD, L2-EAD, GC-EADClient:
To Be Discussed Later
Employment Type:
W-2 (Consultant must be on our company payroll. C2C is not allowed)
Bench Recruiter:
Brittany Hicks
- Customer Service Representatives
- Customer Service Advisor
- CUSTOMER SERVICE ASSOCIATE
- SAP Cloud 4 Customer (C4C) Consultant
- CUSTOMER SERVICE REP
- SAP Cloud 4 Customer (C4C) Consultant
- Support the development of consulting products such as proprietary customer experience scores and marketing optimization solutions Maintain our stellar 0 client
- Customer Service Representative
- Material Supp. & Svs. Agent I Customer Support USA
- SAP CS/ SAP customer service
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
Apply Now
ARTIFINT TECHNOLOGIES is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ARTIFINT TECHNOLOGIES will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ARTIFINT TECHNOLOGIES require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract